You have a right to return your order under the distance selling regulations for any item purchased on a fixed priced sale for a full refund within fourteen days after receipt. However, you must take reasonable care of the item/s. You will be responsible for the shipping costs both to and from your address.
To cancel your order you must advise us by writing to firstname.lastname@example.org. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
Also the right to cancel and return for a refund does not apply to the following: "personalised goods or goods made to a consumer's specification" this includes all bespoke custom orders either placed on the website or over the phone.
PLEASE NOTE: We will only accept the return of item/s if sent back in original unused condition; we reserve the right to reject items returned in an unsaleable quality.
Please send returns to:
Montes & Clark Ltd