Terms & Conditions
Shopping Information
Price and Payment
All prices on the website are in Pound Sterling (£ GBP). These prices exclude delivery costs, which will be added to the total amount due. Payment for all goods must be made in advance by credit or debit card at the time of ordering.
To be eligible to purchase products from Montes & Clark website you must:
- Provide your real name, phone number, e-mail address, payment details and other requested information
- Be over 18 years of age
- Provide a valid delivery address within the regions we deliver to (see Delivery & Returns policy). Please note that PO box numbers, hotels and accommodation addresses are not acceptable
- Possess a valid credit or debit card issued by a bank acceptable to us
- Confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not authorise payment to us, we will not be liable for any delay or non-delivery.
By agreeing to buy a product, you authorise us to transmit your information to, and to obtain information about you from, third parties in order to authenticate your identity and payment. In the event of a delay in payment we may cancel or suspend any other outstanding order until you have paid the due amounts.
In the unlikely event of a pricing error on any item, we will contact you to rectify the issue. We reserve the right to modify incorrectly priced items after sale. We may refuse to process any order or service at any time.
Order Placement
To place an order you must provide your name, address, email address and submit your credit / debit card number, card expiry date, and security number. Without this information we cannot process your order.
We ask for a contact telephone number so we can contact you if there is an issue with your order. In some instances we may pass on your contact details to a delivery company if they need to contact you. All international orders have to have a telephone contact number for delivery company purposes.
Once we have processed your order and provided an order confirmation, we will prepare your goods for delivery. Your order confirmation will include a unique order number, please quote this number in correspondence with us relating to the order. We reserve the right to reject any order at any time.
Cancellation
You are entitled to cancel your order provided you do so within 7 working days after the day on which you receive the products. If your order has already been despatched please follow the procedure set out in our Returns Policy. If you want to cancel an order prior to order despatch, please contact our customer services department on enquiries@montesandclark.com
Promotional Codes
Promotional codes can be used on our website checkout only. Only one offer code at a time can be used. Gift vouchers and sale items are excluded from offers.
Product Information
Descriptions
All products are sold subject to the specific product description. All reasonable care is taken by Montes&Clark to ensure the product details and description are accurate when they are entered on to the system.
Items described as ‘vintage’, or ‘repurposed’ are goods that have been previously used or constructed from previously used materials.
The condition of these items is not new and therefore by nature they may show signs of wear or ageing. By agreeing to purchase such an item the buyer understands and accepts that the goods are not as new and may show signs of wear and ageing.
The images shown are for illustration purposes only, occasionally the description may not be a true reflection of the goods purchased. Many products are photographed or shown with additional props, these are not included in the sale of the product. Please refer to product description for relevant information.
Custom Items
Custom made items (including custom soft goods, upholstered vintage furniture, lampshades) will be commissioned specifically for you. We will send you full details of the proposed work in an order confirmation.
You must sign and date the hard copy of this document and return it to us by post. You may be sent fabric swatches or other relevant materials. If so please sign to confirm the selection and return it to us with the order confirmation.
For all custom items we require a deposit of 30% of the total custom order value prior to work commencing. We will inform you when the goods are ready for despatch, and request payment of the balance due on the order. We will despatch the goods to you once full payment has been received.
You may without charge cancel your order anytime up to returning the signed order confirmation. If you cancel the order after returning the signed order confirmation but before despatch of the goods, you will be charged a cancellation fee of 30% of the total commissioned order. However we cannot issue refunds on custom items once they have been despatched to you.
Limitation of Liability
Our liability to you under these terms and conditions will not exceed the total value of the order. Neither of us shall be responsible for loss of income, loss of business, loss of anticipated savings, loss of data, or any waste of time.
We will not be liable for any defect in the goods arising from: fair wear and tear; wilful damage; accident; negligence by you or any third party; your using the goods in a way that we or the manufacturers do not recommend; your failing to follow the manufacturer’s and/or our instructions; or from any alteration or repair you carry out without our prior written approval.
We accept no liability for any offence you may suffer as a result of the goods as you are deemed to have satisfied yourself of the nature and type of goods to be purchased before placing an order with us.
Events Beyond Our Control
We cannot be held liable if events that are beyond our control affect our ability to meet these terms. We will make all reasonable efforts to deliver our service, but we may extend our delivery times in these circumstances. Such events include (but not limited to) industrial, civil, military or terror action, fire, natural disaster, interruption of transport or communication networks, and failure by our suppliers to supply the goods to us.
If we have been unable to overcome such an event within 6 weeks we are entitled to cancel your order providing a full refund and without any further penalty.
Assignment
You may not transfer any of your rights or obligations under these terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these terms to another organisation, but this will not affect your rights under these terms.
Jurisdiction
The contract between us and these terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, and any dispute arising under them shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Copyright
All copy, photographs, graphics, logos, illustrations and any text used in conjunction with any media from Montes & Clark, in particular the contents of this website, are subject to copyright. Any unauthorised copying, will constitute an infringement of copyright.
We reserve the right to vary or withdraw these terms from time to time as we see fit.